AFGHAN-CARPETS.COM - FIVE STAR RATING
LEADER IN HANDMADE ORIGINAL AFGHAN CHOBI, ZIEGLER, PICSART CARPETS, NATURAL DYES CARPETS
AFGHAN-CARPETS.COM GIVES WINGS - THE ONLY CARPETS THAT CAN FLY
HANDMADE COLLECTABLE CARPETS DIRECTLY FROM PRODUCERS
VAT FREE SHIPPING AND RETURN - 120 DAYS RETURN AND MONEY BACK GUARANTEE
Afghan Chobi Carpets, Bokhara, Gabbeh, Jabbari, Kazzak Carpets, Mamlok, Natural Carpets,
PicsArt Carpets, Serapi, Silk Carpets, Suzani, Temori, Two Tone, Woolen Carpets, Ziegler,
CHARITY CHILDREN PROJECTS IN KABUL, MAZAR-i-SHARIF AND JALALABAD IN AFGHANISTAN
REFERENCES
Terms and Conditions
Purchase
When placing an order, the agreement of purchase is reached when your payment has been transferred.
Prices
All prices are inclusive of VAT, shipping (see information further down on this page) and, if applicable, duty if any of the countries mentioned on this page is the shipping address. We reserve the right to change our prices due to changes in exchange rates or changes in the world rug market.
Delivery
We always offer at least one free shipping alternative.
All deliveries are handled by FedEx/UPS. We are unable to ship to box addresses.
UPS - Standard delivery
Standard delivery is made weekdays between 9:00 and 17:00
Delivery to the address you have stated.
UPS does not guarantee that the driver will contact you by telephone on the agreed delivery day.
Delivery time 2 - 4 working days*
FedEx - Standard delivery
Standard delivery is made weekdays between 9:00 and 17:00
Delivery to the address you have stated.
Delivery time 3 - 4 working days*
* The delivery time applies to orders that are placed on weekdays before 14.00 ( 2 PM CET).
For orders that are placed on weekends or after 14.00 the delivery time is counted from the following working day.
The order is completed once we have received full payment. If you pay by card we receive the payment instantly. If you pay by bank transfer it may take one or two days longer.
UPS Terms and Conditions of Carriage
Authenticity certificates
We guarantee that the supplied carpet is hand-knotted and matches the description on the Afghan-Carpets.com website. For each hand-knotted rug a certificate of authenticity will be issued and sent with the order.
Warranty
We offer a warranty on all products purchased from us. The warranty is applicable for 1 year from the date you receive your rug. If the customer refers to the warranty and it is judged that the damage depends on bad handling by the customer the customer will pay the costs of any reparation. Our expert staff will in the first place determine the cause of the damage. The customer pays all shipping costs in case of warranty reparations.
120 day money back guarantee
As a private person you have 120 day money back guarantee. You can return your carpet within 120 days and get your money back. The carpet has to be in unaltered condition and should not have been used. You have to package the carpet the same way as it was when you received it.
Return
When sending back a carpet you first have to contact us It is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed.
When a return is completed the same card or bank account you used for the purchase will be credited. If we receive returning goods without the proper return dispatch note the goods will be sent back at the customer's expense. If a product is returned and is not in the original condition, the return will not be accepted. In this case, the customer will not be refunded for the product and will be responsible for shipping costs if they wish to have the product returned to them.
VAT free
The prices on the website are shown with VAT; the VAT is drawn at checkout after you have logged in or registered. We deliver only to the address where the company is registered.
Card payment
Afghan-Carpets.com handles secure card payments in collaboration with PayPal, Visa, MasterCard. Card payment is a safe method of payment for you as a customer. The selling company will never have knowledge of your card or account information. This information is securely transferred to an encrypted link from you through Secure Payment gateway to your bank.
Bank transfer
If you don't like to use a credit card you can transfer the money direct to our bank account. You have to pay the complete amount in 5 days or you order will be discarded. Always state your order number when paying. We will send your carpets as soon as your payment is received. Please contact us therefore via afghan-carpets@protonmail.com
PayPal
We accept payments via PayPal in EUR, USD. You can pay using your PayPal balance or via credit card. For more information visit www.PayPal.com.
Error on delivery
If something is wrong with your delivery, or if you receive the wrong or a damaged carpet or the wrong number of carpets please contact customer service immediately. The error has to be reported within a reasonable time frame.
Transportation damages
Visible damage to the goods shall be reported directly to FedEx/UPS/DHL when receiving the package. Hidden damages from transportation have to be reported to FedEx/UPS/DHL as soon as they are discovered.
Seconds
Goods in the "seconds" classification have minor flaws or faults which are shown in the description of the item.
Special/customized orders
Customized/bespoke orders If you are interested in ordering larger quantities and/or customized items, then contact our B2B support at afghan-carpets@protonmail.com for more details in regard to what is possible.
Carpets that are not received by the customer and returned to us
Carpets that are ordered and not received or are returned to us due to the customer not being available for several delivery attempts will be charged 295 $ including VAT for our administration costs. Special customized ordered products are charged the full value.
Confidentiality when handling personal information
When placing an order or registering as a customer we will store your personal information. By doing this you accept that we store the information we need to complete the handling of your order and give you the best service you expect from us.
Afghan-Carpets.com will not give any personal information to any third party.
Cookies
Afghan-Carpets.com uses cookies to deliver a convenient shopping experience. Cookies are used for a number of reasons, and amongst others enable us to handle contents in your shopping cart as well as information required when logging in. We also use cookies to measure and optimize our marketing. If your web-browser is set to not accept cookies you will not be able to use the shop. If that is the case, you can easily change this setting.
Gift certificates
The gift certificate is only valid for purchases of products sold by Afghan-Carpets.com and cannot be combined with other gift certificates. The certificate is valid until and including the date shown on the certificate. If you buy a carpet with your gift certificate and decide to return the carpet, you will receive another gift certificate with the value of the carpet, less the shipping costs incurred during the return. If you have any balance from a previous purchase on your gift certificate, you may use it for a carpet purchase. But if you purchase a carpet with a higher value than the gift certificate you should pay for the difference by bank transfer. The gift certificate should be considered as cash, since it has a value and you should take care of it. Afghan-Carpets will not accept liability for lost, stolen or damaged gift certificates.
Contact details
Makroyan 3, Building 31, 1002 Kabul, Afghanistan,
174 West 4th Street, 10014 New York, New York, USA,
42 Watford Way. Queens Mansion, Hendon, London, NWU 3AL UNITED KINGDOM,
37 Jln Jurong Kechil, 598577 SINGAPORE, Am Graben 19, 1010, Vienna, AUSTRIA,
International Service Center 5678 Cushman Rd. 2624 Jodore Ave, Toledo, OH 43606, USA
email: afghan-carpets@protonmail.com
Telephone 001 56724 855 36
The corporate identity number is 098765.